Frequently Asked Questions

Assistance with your orders, shipping, and product inquiries.

What is the standard shipping timeframe for domestic orders?

Domestic orders are typically processed within 1-2 business days and delivered via standard shipping within 3-5 business days.

How can I initiate a return or exchange?

You may return unworn items with original tags attached within 30 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.

How do I care for high-quality fabrics like silk and cashmere?

To preserve the longevity of your garments, we recommend professional dry cleaning or hand washing in cold water with a gentle detergent.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You may cancel your order within 60 minutes of placement by contacting our customer service team.